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We recommend scheduling appointments at least one week in
advance to guarantee availability. However, we encourage you
to check with us, as we may be able to accommodate you on
short notice. A credit card number will be used to hold your
appointment. For Spa Packages and services consisting of two
or more services, or more than one person from the same party,
require a 50% credit card deposit or a gift certificate number
to reserve the time. Credit cards or gift certificates will
be debited according to our cancellation policy.
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Being
on time for your appointment is greatly appreciated and a
courtesy to other clients. We want to make sure you receive
the benefits of your full service and that others following
your appointment will have the same opportunity. Please arrive
at least 15-30 minutes prior to your appointment. This will
allow you time to change into a robe and slippers and relax
before your service.
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Due
to FDA regulations, products purchased at D'Elegance Salon
& Day Spa cannot be returned once they leave our premises.
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We
ask that you turn off your mobile phone and/or pager to maintain
our serene ambiance. For the health and safety of our clients
and staff, smoking is not permitted in our facility.
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Licensed
professionals perform your services under strict guidelines.
We reserve the right to refuse services requested by our guests
that are not conforming to our policies.
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For
your enjoyment we serve complementary alcoholic beverages
to our guests. We reserve the right to limit two servings
per guest. All non-alcoholic beverages and refreshments are
served with no limitations.
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We
provide a personal locker and all the necessary spa attire
cleaned and sanitized daily for your use during your visit.
We are not responsible for damage, stolen or left behind items.
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All
multiple services require a credit card deposit or a purchased
gift certificate to reserve the time. We reserve the right
to charge your credit card or redeem your gift certificate
for the services booked if:
- Your
appointments were not cancelled within 48 hours
- You
were late more than 15 minutes
- You
did not show for the appointment.
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We
cannot guarantee the services to be rendered if you are more
than 15 minutes late. In order to take care of necessary check-in
procedures, please arrive 15 minutes prior to your appointment.
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No
refund is given for gift certificate or gift cards. No exceptions.
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Expired
gift certificates and gift cards are not honored without proven
legitimate reason, i.e. long-term illness, being out of town
or summoned for jury duty.
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Tipping
is always left to the discretion of our clients. Unless noted,
gift certificates for our spa packages do not include gratuities.
A usual tip for a spa service ranges from 15%-20%. Our check
out desk will be happy to process your tips. Our employees
greatly appreciate any and all Gratuity and this may be paid
in Cash or Charge Card.
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All
gratuities paid by credit cards are subject to 5% surcharge.
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Prices
may vary by use of different products and or time allotted
for completion.
